Under the Dome

Continuing bad notices mark Medicaid payment system's three-month run

Problems with the new Medicaid bill-paying system need immediate attention, the N.C. Medical Society said in a statement Wednesday. Doctors are being forced to choose between the viability of their clinics and limiting the Medicaid patients they see, the Medical Society said.

The state Department of Health and Human Services started using the new software on July 1. State officials predicted a bumpy three months while everyone adjusted. Three months later, some providers are still having problems getting paid.

DHHS sent out a statement Tuesday saying it is "proactively" working with providers to solve their payment problems.

To mark the three-month milestone, the N.C. Medical Society sent NC Tracks a Bronx cheer, saying the medical community is losing confidence in the contractor's ability to make corrections.

"It has been 90 days since the launch of NCTracks. Instead of the system improvements and increased efficiencies that have been promised since July, the same problems continue to impede the ability of physicians to deliver care in the Medicaid program," the statement said.

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